Frequently Asked Questions

You can find animated tutorials about most of the problems that occur here: Video Tutorials paid plans | Video Tutorials FREE plan. FAQ for Paid hosting plans are included in paid hosting control panel (click help tabs). The FREE hosting FAQ beneath can be useful for you, so read it carefully.

Question 1: What is my server space quota that I can use?
Answer: You can upload maximum 60Mb.
Question 2: How much will it cost me if I host on your servers?
Answer: It will cost you $0.00.
Question 3: Can I change my subdomain?
Answer: Yes, you can have as many subdomains of 50Webs.com as you wish, you can ONLY have one account! You can put your other web site in the respective subdomain (Virtual Host) directory you have created.
Question 4: Do you offer a free domain name with your free hosting account?
Answer: No, we don't. But our friends at FreeDomain.co.nr offer. Check them out.
Question 5: What are my FTP settings?
Answer: The FTP settings are as follows:
             FTP Host: websitename.50webs.com
             Username: your account username
             Password: your account password
Question 6: What are my POP3 mail settings?
Answer: The mail settings are as follows:
             Username: your account username
             Password: your account password
             POP3 Server: mail.50webs.com
             SMTP Server: the one of your local ISP
Question 7: How do I create a website using 50Webs.com?
Answer: We do not provide online website builder yet. We recommend that you use Macromedia Dreamwaver located at http://www.macromedia.com. You can download it from there. It is 100% virtual and you can create your web pages very easily.
Question 8: I don`t have an FTP client. Where should I get one from?
Answer: There are very good FTP clients like Cute FTP, Crystal FTP, Smart FTP, etc. Try to look for some FTP client in the web search engines like Google, Yahoo, etc.
Question 9: What does bandwidth refer to?
Answer: The term Bandwidth refers to how much data is sent from our servers (where your website is located) to your visitors web browsers. For example, in the Free Website Hosting service we allow your account to transfer unlimited data from your website to your visitors browsers.
Question 10: What is Free Pictures Hosting?
Answer: Free Pictures Hosting is an online service that allows you to upload pictures from your computer, digital camera, or scanner directly to our servers. Very simple software is provided that allows you to easily drag and drop /graphical without any ftp or html.
Question 11: What does Fast Secure Linux Servers mean?
Answer: Linux-based system for Internet serving, provide our customers with a fast and simple way to create and secure their e-commerce sites.
Question 12: What is Ultra Fast Network?
Answer: The Network supported by connections with ultra speed and reliability.
Question 13: What is my limit of subdomains that I can create?
Answer: You can create unlimited subdomains, once you set up your account within our host servers.
Question 14: Can I use short subdomain name?
Answer: Yes, no limit for letters number. Only the subdomain name must not be used by another user.
Question 15: How to add my own domain ?
Answer: In order to add your domain name you must set it to use our Name Servers first. They must be set as follows:
DNS1: dns1.50webs.com.
DNS2: dns2.50webs.com.
The DNS update usually takes up to 24 hours after your request. Then you just type your domain name in your account settings.
Question 16: Can I put a link to 50Webs.com on my website?
Answer: Yes, you can visit our Links page and grab any banner or use a text link.
Question 17: I have a hard time remembering my password. What should I do ?
Answer: You must enter the Members Area from HERE and set your own password.
Question 18: I have lost my password. What should I do ?
Answer: You can use our password retrieving tool. It is located HERE.
Question 19: Your system does not allow me to sign up. What is the problem?
Answer: Please follow the error messages during the sign-up. The username and the hostname must be in small letters!
Question 20: How can I upload my website?
Answer: You can upload your website, using any FTP client or our File Manager.
Question 21: My FrontPage can`t upload the files. What should I do?
Answer: We do not support any FrontPage Extensions. However we have a very easy-to-use File Manager and we also offer FTP access for webmasters who need more advanced upload features.
Question 22: Do you support or will you support PHP, Perl (CGI directory), MySQL, Access databases for Totally FREE hosting plan?
Answer: Unfortunately, we do not support them in Totally FREE hosting plan, these features are available for paid hosting plans only.
Question 23: I use Flash and Javascripts on my page?
Answer: Yes, you can use Flash and Javascript on your website.
Question 24: Do you have a web mail service?
Answer: No, we offer only POP3 mail access.
Question 25: There is no problem receiving mail to my e-mail account with you, but I can not send any mail?
Answer: We do not offer an authenticated SMTP. You must use as SMTP (outgoing mail server) the SMTP of your current ISP.
Question 26: What file names can I use to set my default loading page?
Answer: There are two file names that you can use for the default loading page (index.html, index.htm - sorted by priority).
Question 27: Am I allowed to upload software and/or MP3 files?
Answer: As long as you have created the software or the MP3 files and they do not exceed the maximum filesize quota(500k), yes - you are allowed to do so.
Question 28: Can I host my domain name with you and how to set it up?
Answer: Yes, you can host your domain name. The setup process is as follows:
1. must set these Name Servers for your domain:
Primary DNS Server: dns1.50webs.com IP [64.72.112.10]
Secondary DNS Server: dns2.50webs.com IP [64.72.112.11]
2. Add the domain name in the "Add Domain" section of your members area.
Question 29: I would like to know, can you provide a static IP address to access my website?
Answer: Unfortunately, we are unable to provide you with a static IP address.
Question 30: I see that you do not allow hotlinking. What do you mean by that?
Answer: If you have a hosting account which is not on our server, you can`t link directly from there to files which are in your 50webs.com account. Thus, you are using us as an archive and a source for your other webpage, which we do NOT allow. You can only link to a webpage (hyperlink)!
Question 31: May I use adult content on my website?
Answer: No, adult content is NOT allowed on our server.
Question 32: May I use my account with you to store my files only?
Answer: No. You can just upload your website and the files related to it. We offer a FREE Webhosting Service, not a free Archive Hosting.
Question 33: I have uploaded my files to the account "www.tutorials.50webs.com" and nothing comes.
Answer: Just leave www. string in the URL. The vhost is tutorials.50webs.com or http://tutorials.50webs.com.
Question 34: I have changed the homepage to Index.html and tried to go to that page and it comes up with ERROR 404 - page not found.
Answer: Rename Index.html to index.html. Then resolve the vhost again.
Question 35: When I login into 50Webs Control Panel and click on list all my domains, the domain is listed but it says, not active. I do not understand this.
Answer: Your domain will be active 1h after your request.
Question 36: How many accounts I can use on the FREE plan ?
Answer:Considering our Terms of Service (ToS) we allow only one acconut per user.