|
Ticketing System  |
NOTE: Prior to opening a personal ticket, please read carefully the information about the relevant section from the Context Help, Video Tutorials or/and the Help Center sections. |
To open a personal trouble ticket please do the following:
- Go
to the members login page.
- Log
in using your username and password. (You have received your login
information with the confirmation mail after you signed up for
our services)
- Having
successfully logged into the Control Panel, mouse over the Support
link in the top left corner of the navigation menu. A drop-down
menu will be displayed with the following options: Help Center,
View Open Tickets, View Closed Tickets and Video Tutorials. Click
on the Help Center link.
- A
page with a search box and a list of topics is displayed. Click
on the Request Help link.
REQUEST HELP
The Request Help page contains a form that you should complete in
order to send a help request, called ticket, to our Customer Support
staff. Please fill out all fields as accurately as possible. The
more accurate the information you provide, the more precise our
reply will be. After completing the form, press the Submit button
to send the ticket to our Customer Support staff. You can see the
tickets already opened on the View Open Tickets Page.
VIEW OPEN TICKETS
This page lists all the tickets you have opened, including detailed
information about the subject, the status and the average response
time for each ticket as well as the date on which it has been opened.
You can also view the full contents of a specific ticket by clicking
on the More info link.
VIEW CLOSED TICKETS
This page contains a list of all tickets that have already been
closed.
 |
 |
 |
 |
 |
